Fan votes have been counted – Newcastle United have changed how away tickets are sold | OneFootball

Newcastle United have now changed to a new(*) way of selling away tickets.

The club announcing (see below) the change on Monday morning.

Season ticket holders had been asked to vote on four options.

Options one and two got 17% each of the votes.

Option three received 16% of the vote.

However, option four the clear winner with 50% of the 8,000+ season ticket holders voting for this.

All Season Ticket Holders have 24 hours to register interest in purchasing away tickets for a specific fixture. After this window, tickets are allocated based on loyalty points, with a small percentage reserved for a ballot. Benefit: Creates a structured and transparent process, ensuring supporters know where they stand before committing to travel plans. Away tickets sold and allocated within approximately 7 working days. Example steps:

Register your intent during a 24-hour window. The club orders supporters by loyalty points. Tickets are allocated – highest point holders first, with a ballot for those outside of the loyalty points cut off. Successful supporters are notified via email within 2 days of the window closing. Supporters then have 48 hours to purchase their ticket online.

This new(*) way of selling away tickets is actually what used to happen successfully back in the day when season ticket holders had to apply by post by a certain date, then those with most loyalty points who applied got the tickets. At some point under Mike Ashley, for no good reason this changed AND then had been continued until this point under the current club owners.

This now binned system meant those with a certain number of loyalty points bought tickets, then the number of loyalty points needed was gradually reduced with sometimes a couple of weeks of daily point drops. It meant in many cases friends and family couldn’t buy away tickets together and just seemed pointless…

Returning to the old common sense system, the away tickets still go to those with most loyalty points but it can all now be sorted in 48 hours and friends and family can buy tickets together.

All three of the other options involved keeping the numerous points drops, just differing in how many there would be. If you add the voting on those three it adds up to 50% wanted to keep this kind of system. I can’t help but think the club realised that having numerous point drops was a negative for club and fans, so split the vote on purpose with those three options that involved keeping point drops, to ensure number four was the winner.

Newcastle United official announcement on away tickets – 28 July 2025:

Following consultation with Season ticket holders, we will be introducing a revised process for selling away match tickets for the 2025/26 season.

In response to our survey, over 8,000 season ticket holders cast their vote on the away ticket allocation process.

The changes reflect strong fan feedback and a shared ambition to streamline the purchasing experience. The club will now adopt the preferred approach to enhance clarity and speed across the away ticketing process.

Breakdown of the voting results is outlined below:

Option 1 – 17% Option 2 – 17% Option 3 – 16% Option 4 – 50%

As a result, tickets will be allocated in line with Option 4, as detailed below. The Aston Villa fixture will be the first to follow this approach, with sales beginning on Monday 28th July.

Outlined below are the key dates and timings for the Aston Villa ticket sale.

Phase 1 – Monday 28th July – 2pm

Ticket application opens for all season ticket holders to apply for a ticket for this fixture.

Phase 2 – Tuesday 29th July – 2pm

Ticket application window closes. The club will process all submissions, allocating tickets in loyalty point order. We will also ballot a small number of tickets to those who do not meet the loyalty points threshold.

Phase 3 – Wednesday 30th July – 2pm

Supporters who are successful in the application process will now be emailed with a window to go online and purchase their ticket(s) for the fixture. Tickets will be sold using a ‘select your own seat’ model, giving fans the flexibility to choose where they sit and who they sit alongside – whether friends or family.

This system removes the need for travel groups as supporters can make seat selections directly during the purchase window.

Phase 4 – Friday 1st August – 2pm

Once the purchase window for successful applicants closes, any remaining tickets that haven’t been purchased will be offered to those who applied for the fixture and fall within the next tier of loyalty points below the point at which sales were previously fulfilled. For example, a fixture sells out at 10 loyalty points, tickets will then be offered to supporters who applied for tickets with 9 loyalty points.

FAQ’s

What happens if I miss the application window?

Unfortunately, the application window is limited to 24 hours. The club must allocate tickets based on loyalty points ahead of the seat selection phase, so late applications cannot be considered.

Can you apply as a group? Will loyalty points still apply individually?

Yes, supporters can apply within their friends and family group. However, each application is individual, so members of a group may receive different outcomes depending on their loyalty point threshold.

Is there an option to only be successful if your entire group is successful?

No, applications are reviewed on an individual basis. If only some group members qualify, those who are successful would need to forgo their ticket if the group wishes to attend together.

Can I register and purchase tickets over the phone?

If you require assistance registering for tickets, or purchasing your ticket, our Box Office can assist. Box Office can be contacted via email or phone between 10am and 5pm Monday to Friday.

How will I know when the ballot opens for a fixture?

Sales dates will be published on book.newcastleunited.com once fixture dates have been confirmed by broadcasters.

How will I know if I have been successful/unsuccessful for a fixture?

You will be contacted directly via email once the ballot or sales process has concluded with confirmation of whether you’ve been successful or not for that specific fixture.

If you are ever unsure, the website (book.newcastleunited.com) will list the fixture and state what loyalty point number the game sold out at. You can view your loyalty points by logging into your account.

What happens if I don’t purchase my ticket after being successful?

If you don’t complete your purchase within the 48-hour window, your ticket will be offered to the next eligible supporters based on loyalty point order.

Will ID checks still be required at away fixtures?

Yes, ID checks will continue for the 2025/26 season to uphold the integrity of the loyalty point system.