City to introduce mobile ticketing at the Etihad and Academy Stadiums

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Manchester City Official

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Manchester City will be introducing mobile ticketing for all matches at the Etihad Stadium and Academy Stadium for the 2021/22 season.

Any iPhone 6 or above, and most recent Android mobile phone devices are compatible with mobile ticketing.

If you’re unsure if your phone supports mobile ticketing, please check out our FAQ’s here, which includes further information about which mobile devices are compatible.

You will be able to download your Mobile Season Ticket(s) via the ‘My Account’ section in your online account here within the next seven days. We’ll notify you as soon as this is available.

Alongside the reduced risk of lost and stolen tickets, mobile ticketing provides the flexibility to transfer your ticket digitally to people linked in your Friends and Family. This means that you will be able to transfer your mobile ticket to your friend or family member for the matches you cannot attend.

You will be able to do this from your account on a match-by-match basis, removing the need to meet face to face to pass the ticket to them. Please ensure your Friends and Family list is up to date in your online account throughout the season. Ticket transfer is only available with mobile ticketing.

This is in addition to Ticket Exchange, which will work in the usual way allowing Season Ticket holders to list tickets for resale to other supporters.iPhone and Android step-by-step guides are available here providing further information on how to download your Mobile Season Ticket.

I have a smart phone but need more help…

To help you prepare for the start of the season, we have provided answers to some of the questions that you may have on mobile ticketing here.

If you need further support as we approach the new season, we’ll be running a number of daily ‘Drop-In Sessions’ at the Etihad Stadium, every day from Monday 9th August – Friday 20th August between 10am – 4pm.

At the ‘Drop-In Sessions’, our team will help you download your Mobile Season Ticket to your smart phone and give you an opportunity to test your ticket at a turnstile. To find out more information and book onto a session, please click here.

What if my phone runs out of battery?

Please ensure that your mobile phone is fully charged before you set off. The Club will be providing a mobile ticketing support pod at the stadium, with mobile phone charging ports available.

Please note: there are a limited number of charging ports and we ask you to only use them if you genuinely need to re-charge your phone to access your mobile ticket.

What if my phone has no Wi-Fi or signal?

As long as you’ve downloaded your Mobile Season Ticket to your mobile wallet before you arrive at the stadium for the first home match this won’t be an issue.

Mobile tickets do not rely on Wi-Fi or a phone signal. Each match will automatically load on to your Mobile Season Ticket in advance of matchday.

I don’t have a smart phone…

We appreciate that not all supporters have a smart phone and have outlined alternative ways you can still enter the stadium below:

Option 1: Friends and Family

If you do not have a smart phone, a fellow supporter listed in your Friends & Family can download your Mobile Season Ticket on your behalf. This means that your Mobile Season Ticket is loaded on to their phone.

If you don’t always go to the match with them, don’t worry, you can go into your account and transfer your mobile match ticket to someone else listed in your Friends and Family. You can then go to the match with that person. For the following matches, your Mobile Season Ticket will revert back to the original phone it was loaded on.

Option 2: Print at Home

If you do not have a smart phone and nobody you attend with in your Friends and Family is able to download your Mobile Season Ticket on to their smart phone, you will be able to request Print at Home tickets for each match via your online account. You’ll have the opportunity to request this within the next seven days. We’ll notify you as soon as this is available. You only need to request this once.

Once you have requested Print at Home tickets, you will receive an email no earlier than seven days before each fixture, to let you know that your ticket is ready to be downloaded from your online account. You must then download and print your ticket on a match-by-match basis.

I don’t have a smart phone or access to a printer…

If your Friends and Family cannot help and you do not have access to a printer, you can collect a printed ticket from the North Stand Ticket Office at the stadium from seven days prior to each matchday (excluding weekends and bank holidays), up to and including matchday itself. You’ll have the opportunity to request this within the next seven days. We’ll notify you as soon as this is available. You only need to request this once.

I am a supporter with a disability or other access requirement…

If you have a disability, have other access requirements, or need specific assistance with Mobile or Print at Home ticketing, please contact our dedicated Mobile Ticketing Support Team on +44 (0)161 444 1894 (option 7).

It may be that our phone lines are very busy, but don’t worry, you have time. The Mobile Ticketing Support team will be available Monday – Friday, between 9am – 5pm up to and including Friday, August 20 to discuss any requirements you may have before the first home game.

For more information, please visit our FAQs section here.

Supporters who do not have an email address registered with the Club will receive this information via a printed letter.

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