Fan Backlash Forces SFA U-Turn on Celtic Semi-Final Ticket Policy

In partnership with

The Celtic Star

·14 April 2025

Fan Backlash Forces SFA U-Turn on Celtic Semi-Final Ticket Policy

The Scottish Football Association had to reverse its decision on sharing digital-only ticketing for the upcoming Scottish Cup semi-final between Celtic and St Johnstone, following widespread criticism from Celtic supporters.

Hampden Park ahead of the 2024 Scottish Cup Final between Celtic and theRangers. Photo Vagelis Georgariou for The Celtic Star

Initially, Celtic supporters were told that tickets would only be available digitally and would not be transferrable so Celtic supporters had no ability to transfer tickets once issued to friends or family.

OneFootball Videos

Abrupt change to digital ticketing

This abrupt change to digital, made public just before tickets went on sale, broke from years of tradition and came without consultation or a phased rollout. The result was significant frustration across the fanbase. Despite the annoyance around ticket sales, Celtic remain favourites for their semi-final clash with St Johnstone, with betting sites placing the Hoops at odds of 4/11 to reach the final.

While most fans will have their attention focused on the semi-final, many fans are having issues off the pitch, especially around ticketing. One of the main concerns centred around flexibility. Many fans purchase multiple tickets for friends or family, and when plans change—due to illness, work, or travel issues—the ability to pass on a ticket is often the only way to avoid leaving seats empty. The initial policy, which blocked transfers entirely, caused concern among those who depend on that kind of flexibility.

Hampden Park ahead of the 2024 Scottish Cup Final between Celtic and theRangers. Photo Vagelis Georgariou for The Celtic Star

Non transferable policy was a huge issue

Organised travel arrangements, such as supporters’ buses, are typically managed by a lead booker. If one member of the group can’t attend, another usually steps in. Under the original rules, this would not have been possible, disrupting group travel and potentially leading to empty seats at a sold out event.

Some fans were also frustrated about not being able to gift tickets. People often buy match tickets as birthday presents or for family, but without transfers, these tickets couldn’t be reassigned, making it harder for groups to attend together. Again This could have left empty seats at one of the season’s biggest games.

After strong backlash, Celtic confirmed that transfers would be allowed

After strong backlash, Celtic confirmed that transfers would be allowed for this crucial match at the National stadium. While this brings some relief, the policy will be reviewed after the semi-finals, so its future is unclear. Some fans had already changed their plans due to the short notice, and many are now calling for a long-term policy to avoid similar issues.

Hampden Park ahead of Celtic 2024 Scottish Cup final win over theRangers. Photo The Celtic Star

Despite the adjustment, everyone attending the match will still need to use the newly introduced app to download their digital ticket, which will arrive in the App on the day of the match. That remains a sticking point for some, particularly those less comfortable with digital tools, but the option to transfer tickets adds a level of practicality that was previously missing.

Celtic chasing another Treble

This situation unfolds as Celtic continue their pursuit of a domestic treble under Brendan Rodgers. The semi-final against St Johnstone is a critical step toward that goal and promises to be an important fixture in the club’s season. With the ticket transfer policy now relaxed, more fans will be able to attend without worrying about technical hurdles or blocked access. That alone should help preserve the atmosphere expected at Hampden during a major cup tie.

Celtic Supporters at Hampden Park during the 2024 Scottish Cup Final between Celtic and theRangers. Photo Vagelis Georgariou for The Celtic Star

The late U-turn from the SFA has not gone unnoticed

The late U-turn from the SFA has not gone unnoticed. While the decision to allow transfers for this game is welcome, the bigger issue lies in how such policies are introduced. The initial rollout lacked communication and consideration for the practicalities of attending a match, especially for supporters who have long managed ticketing in their networks. With the changes now in place, the focus will shift to how this experience influences future ticketing decisions. Fans will be hoping this isn’t a one-off gesture but the beginning of a more flexible and transparent approach going forward.

Hampden Park ahead of Celtic 2024 Scottish Cup final win over theRangers. Photo The Celtic Star

Could signal a path forward that balances digital innovation with the realities of match-day attendance

If the app proves successful and the transfer system works smoothly, it could signal a path forward that balances digital innovation with the realities of match-day attendance. Until then, many will treat this semi-final as a test case. With Celtic aiming for silverware and fans eager to back the team in person, the priority remains ensuring the stands at Hampden are full and the support strong.

For now, the pressure is on the organisers at the Scottish FA to deliver a smooth experience. Any technical glitches could reignite the frustration seen earlier in the week. Communication between clubs and fans will be essential in the lead-up to the match.

Hopefully everything goes smoothly at the turnstiles at Hampden this weekend for both Scottish Cup semi-finals.