Digital ticketing: Guidance and FAQs | OneFootball

From the 2025/26 season, Brentford FC home tickets, including premium seats and match-by-match tickets, will be digital, replacing physical tickets.

Use our instructional videos, how-to guides and FAQ pages to help you make the transition and familiarise yourself with various digital ticketing processes.

This Premier League season, all tickets for Brentford home games will operate under the new digital ticketing system.

If you have purchased a ticket, or you have received your season ticket (premium seat holders included), you can download it to your Apple or Google wallet.

To help you get into the ground smoothly each matchday, we advise all fans to:

Resources to help with digital ticketing

To help fans manage the transition, we have developed instructional videos, how-to guides and FAQ pages with guidance for various digital ticketing processes.

These resources have been developed in collaboration with fan groups to answer your most common questions and explain the essentials that you’ll need to know.

Even if you’ve already been using a digital ticket to enter the stadium, we strongly recommend that you use these resources to get the most up-to-date information to prepare for the new season. Information about in-person support is included below.

Video how-to guides

We recommend that fans start by watching our short instructional videos that explain various processes for digital ticketing.

Videos cover the following topics for season ticket, premium seat ticket and match-by-match ticket holders:

Click here to find all the videos on our digital ticketing how-to guides page.

FAQ pages

If you’ve watched the instructional videos and have more questions, we’ve prepared detailed FAQs that can help you understand some specific processes for digital ticketing and troubleshoot any issues.

Click here to see our digital ticketing FAQs for season ticket holders and premium seat holders.

Click here to see our digital ticketing FAQs for members.

In-person support

If you need in-person support, you can visit the box office at Gtech Community Stadium and speak to the team during our opening hours.

We recommend that you visit the box office on a non-matchday to avoid queueing. If you need support on matchday, we strongly recommend that you visit the box office as early as possible on the day, well before kick-off. Matchday box office opening hours are communicated in the matchday guide published before every home fixture.

If you have any questions that aren’t answered by our resources, feel free to contact our box office team at tickets@brentfordfc.com or call 0333 005 8521. If calling, we recommend that you request a callback to avoid waiting on hold and our team will return your call at the earliest opportunity.

Why are we moving to digital ticketing?

In August 2024, Premier League clubs voted to make digital ticketing mandatory for all clubs in the league from the 2026/27 season.

We’re making this move ahead of the Premier League deadline and will begin using our improved digital ticketing system from the start of the upcoming season to give everyone plenty of time to get used to the change.

What are the benefits of digital ticketing?

- Download your ticket to your digital wallet for quick and simple access on matchday, with no need for internet connection

- A simplified process for upgrading tickets from concession to adult that can now be done online, without the need to call the box office

- With ticket forwarding available online, you’ll be able to send your tickets to people in your Friends and Family Network in just a few clicks and manage all your tickets in one place.